Refund policy - Kaio-Dia
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Refund policy

Conditions and procedure

IMPORTANT

Products must be returned in NEW condition, with the original packaging.
Any item returned with stains, marks, or signs of wear and tear will not be refunded or exchanged.
Items such as Dia-Cool pack where the customer has not followed the usage instructions (e.g., soaking for more than 60 minutes, machine washing) cannot be exchanged or refunded.

If an item does not meet the customer's expectations, we can either exchange it or proceed with a refund within 14 days after the customer receives the package. The customer must use the following form and provide the postal code and order number.

Exchange, return, or refund

If the customer wishes to exchange or return one or more items (size, color, model, etc.), they can fill out the following form to obtain a return label (fees may apply):
Return label

Once the item is received at our premises, we will return the requested item to the customer within 5 working days, at our expense.

In case of a refund, it will be processed within 5 working days using the same payment method as the original transaction.

All items must be returned in new condition and in their original packaging.

Return shipping costs are the responsibility of the customer unless the item is defective. In the case of defective products, we will cover the return shipping costs.

If you are unable to obtain an automatic return label, please contact us directly by e-mail:
info@kaio-dia.eu

Any questions?

For any other inquiries, please contact us by email at info@kaio-dia.eu or use our contact form.

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