Shipping and Delivery

All our orders are prepared and sent within a maximum of 72 hours following the confirmation of payment, from Monday to Friday, excluding holidays.If for any reason beyond our control we are unable to meet the deadline, you will be notified as soon as possible.The products are sent to the delivery address indicated during the ordering process.Delivery is free in Europe for any order of 30€ or more.The deliveries are made by Lettre Suivie with tacking code by the French Post service. Once the order is completed, you will receive a tracking code to follow the progress of your package.The delivery times, given as an indication, are D+2 in Metropolitan France, (Corsica, Monaco and Andorra included) and D+3 for the large cities of Europe. Deliveries in the rest of the world vary from 8 to 15 days or more depending on the destination.Once your order has been entrusted to the postal services, we cannot be held responsible for any delay in the delivery of your order.

Returns

If unfortunately an item does not meet the expectations of the Customer, we can either exchange it or proceed to a refund and this up to 14 days after receipt of the package by the Customer using this form. You will need to provide your postal code and your order number.If the customer wishes to exchange or return one or more items (size, color, model …) he can fill out the form (link in order email) in order to obtain the return label (fees may apply)Once the item is received at our premises, we will return the requested item to the Customer within 5 working days, at our expense.In case of refund, it will be done within 5 working days using the same payment method used by the Customer.All items must be returned in new condition and in their original packaging.If you cannot benefit from an automatic return label, please contact us directly by e-mail:info@kaio-dia.eu